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Announcing Dynamics 365 Contact Center - a Copilot-first cloud contact center to transform service experiences - The Official Microsoft Blog

Microsoft Dynamics 365 Contact Center is a Copilot-first contact center solution that delivers generative AI to every customer engagement channel. This standalone Contact Center as a Service (CCaaS) solution enables customers to maximize their current investments by connecting to preferred customer relationship management systems (CRMs) or custom apps. Read this blog article to discover how Generative AI is driving efficiency and reducing costs by transforming customer service and revolutionizing the way contact centers operate — from delivering rich experiences across digital and voice channels that enable customers to resolve their own needs to equipping agents with relevant context within workflow, and ultimately unifying operations. Contact to begin modernizing your customer service operations with Generative AI and Copilot.

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Announcing Dynamics 365 Contact Center - a Copilot-first cloud contact center to transform service experiences - The Official Microsoft Blog published by Dynamics Consulting Group Corp.

At Dynamics Consulting Group Corp., we have been helping B2B mid-size companies in North America for over 25 years. As an experienced Microsoft Partner, we specialize in selecting, implementing, and supporting Microsoft ERP and CRM solutions to streamline processes, reduce costs, and improve profitability. With hundreds of successful implementations, we offer advisory services, implementation services, self-service portals, dashboards, reporting, and BI solutions. Let us make sense of technology for your B2B business and empower your success.